FAQ

What shipping methods are available？

Home Delivery:

-          FREE delivery for purchases over HK$800*

     *After using promo code or discount offer for orders under HK$800, HK$100 delivery charge will apply

Wholesale Store Pickup:

-          Wholesale Store have fresh seafood for purchase

What payment methods are available？

Home Delivery:

-          Credit Card

     *The transaction is encrypted and verified by "Stripe", which is safe and reliable

-          Bank Transfer

      HSBC: (004) 652-847237-838

      Nanyang Commercial Bank: (043) 484-000-77299

-          

     6894752 (Premier Fresh Foods Limited)

-          

Wholesale Store Pickup:

Where can I enter the Coupon Code？

-          You can enter the Coupon Code to get the offer in "Shopping Cart"

Can I place an order without registration？

-          You can still enjoy the shopping after entering relevant information in the payment interface

Why register as a member？

-          Registering as a member can make it easy to check the purchase history, order status, etc.

-          No need to re-enter the personal information, delivery address or other information, make your shopping easier and quicker

-          Member will receive the new product information, promotion newsletter regularly

If I log out without placing an order, will the items in the shopping cart be kept？

-          After you log out, these items will be saved in your shopping cart

-          Next time when you log in to our website, you can still check out with these items 

-          Our system does not keep the stock for the items saved in shopping cart, the items may be sold out at that time you check out

Can I change my login E-mail？

-          Change it in “Personal Information” >>> “E-Mail”

-          After you log out, it will use the new E-mail address for login

Can I change or cancel the order？

-          Order will generally be processed in 2 business day

-          If the customer needs to change or cancel the order, please contact us ASAP

-          We will change or cancel your order immediately after contacting us

     *Once an order is processed, it cannot be changed or canceled

How can I check my order status？

-          Order status showed in “My Account” >>> “Order History”

-          Customer can also contact us by phone / WhatsApp