FAQ
What shipping
methods are available?
Home Delivery:
-
FREE delivery for purchases over HK$800*
*After using promo
code or discount offer for orders under HK$800, HK$100 delivery charge will
apply
Wholesale Store Pickup:
-
Wholesale Store have
fresh seafood for purchase
What payment
methods are available?
Home Delivery:
-
Credit Card
*The transaction is encrypted and verified by "Stripe", which is safe and reliable
- Bank Transfer
HSBC: (004) 652-847237-838
Nanyang Commercial Bank: (043) 484-000-77299
-
6894752 (Premier Fresh Foods Limited)
-
Wholesale Store Pickup:
Where can I enter the Coupon Code?
- You can enter the Coupon Code to get the offer in "Shopping Cart"
Can I place an order without registration?
- You can
still enjoy the shopping after entering relevant information in the payment
interface
Why register as a member?
-
Registering as a member can make it easy to check
the purchase history, order status, etc.
-
No need to re-enter the personal information,
delivery address or other information, make your shopping easier and quicker
-
Member will receive the new product information,
promotion newsletter regularly
If I log out without placing an order, will the items in the shopping
cart be kept?
- After you log out, these items will be saved in your shopping cart
- Next time when you log in to our website, you can still check out with these items
-
Our system does not keep the stock for the items
saved in shopping cart, the items may be sold out at that time you check out
Can I change my login E-mail?
-
Change it in “Personal Information” >>> “E-Mail”
-
After you log out, it will use the new E-mail
address for login
Can I change or cancel the order?
- Order will generally be processed in 2 business day
- If the customer needs to change or cancel the order, please contact us ASAP
-
We will change or cancel your order immediately
after contacting us
*Once an order is processed, it cannot be changed or canceled
How can I check my order status?
- Order status showed in “My Account” >>> “Order History”
- Customer can also contact us by phone / WhatsApp